How long will it take to receive my kit in the mail?

You should receive your physical kit in the mail between 3-5 business days from the date of your request. For faster service, we will also provide you with a link to an electronic FedEx label within your welcome email. This can be used the same day you request your kit.

No printer, no problem! Take your mobile phone to your nearest staffed FedEx location. Show them the mobile bar code included in the e-appraisal kit attached to your welcome email and they can print the label for you. If you have questions, please don’t hesitate to call our customer service team at 407-810-9999 Monday – Friday 8am – 6 pm EST.

mygrandjewelers.com is a website owned and operated by Grand Jewelers Exchange and Loans Inc is licensed under 3861 S. Bristol Street #1021, Santa Ana, CA 92704, Mail-In Secondhand Precious Metals Dealers and is operating within the State of Florida in accordance with applicable state and federal laws. All transactions and services with B79 shall be deemed to occur in the State of Florida and be regulated thereby, regardless of where you may reside, be situated or access its website. The transactions, services and all claims or causes of actions shall be governed, construed and enforced in accordance with the laws of the State of Florida and applicable federal law, in accordance with the laws of the State of Florida without reference to or application of Florida’s conflict of law principles

*To request overnight shipping, please call us at 407-810-9999
**Subject to our Terms and Conditions, Grand Jewelers Exchange guarantees your items against loss or damage for up to $5,000. To arrange additional insurance coverage, call us for instructions at 407-810-9999.
† † Terms and Conditions apply.

This service is not available in all states.

How long will it take to receive my kit in the mail?

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